Intake
Send the line back to the desk
Corrections, documents and questions all arrive through one form. The desk keeps the note with the line it concerns, so a reply can point to the exact wording that changed.
What to include
Quote the printed line as it appears, including the mark at its right edge. Then say what is wrong, what is missing, or which document settles the question. A scan, a page number and a section reference all help; a link alone usually does not, because pages move.
Correction requests are read in the order they arrive. A request that names the instrument is usually answered the same week. A request that says only that a line feels wrong takes longer, because someone has to find the document first.
Response times
- Correction with a document: two working days
- Question about a mark: three working days
- Document offer or tip: one week
After the note arrives
The intake reader logs the note against the line it names, then forwards it to the reader who owns that instrument. If the note includes a document, the document is printed and filed with the line, because a record that cites a scan and cannot produce it is half a record. The reply states what will change, what will not, and which instrument settled the question.
Notes that do not name a line are read the same day and usually answered with a request for the wording in question. The desk keeps the exchange for a year, then shreds the paper copy and keeps the log entry. Contact details are used to send the reply and are not added to any list, because the desk does not keep a list.
Intake form
No email address is published on this site. The form is the only channel, and a reply comes back to the contact you enter below.
Where the desk sits
The form is printed in Ottawa, a short walk from the parliamentary precinct, in a room that holds the printer, four binders and a shelf of instruments marked in pencil. There is no public counter and no published mailing address. Documents arrive as attachments through the intake form, and the staff print the ones that belong with a line.
Canada's Daily does not take interview requests by telephone, does not confirm receipt of anonymous material, and does not return original documents unless a stamped envelope arrives with them.
A correction that arrives after the Friday reset waits for the next print. It does not wait for a new sheet: the rust mark can be applied on a weekday if the error is serious enough to mislead a reader about a deadline. The intake reader makes that call, and the reason is printed beside the mark in the same line.